Hello there. I'm Julio
I am a tech-savvy, creative, and customer-obsessed young man who is confident in delivering the best customer experience. I am a self-learner and self-starter especially when it comes to Web Hosting and the Customer Success Field.
As a creative person, I always find a way to do things differently in order to achieve and deliver results.
Fun fact:
I write songs! One of my songs is called For You that shows my passion in Web Hosting and Technical Support.
Work Experience
Technical Support Engineer at Kinsta
August 2022 – Now
WordPress Support Engineer at Rocket.net
April 2022 – August 2022
- Handle 10-20 clients/day via Live Chat and Tickets.
- Debug and resolve the site’s errors, caching, and optimization through HTTP request inspections and various tools.
- Assisting with WordPress migration through AIO WP Migration, SSH, and WP CLI.
- Assisting with DNS management, ensuring the domain is fully pointing, along with other services, like Mail hosting, SSL validation, etc.
- Write technical articles for the support team and the customers.
Mid-Level Customer Success Specialist at Hostinger International
June 2021 to April 2022
- Handle 40-50 clients/day via Live Chat and Tickets.
- Solve client’s issues mainly with DNS, Domain, Email, and WordPress issues.
- Lead shifts, assist Junior-level specialists and ensure compliance cases are handled well.
- Provide and escalate feedback to the responsible team.
- Initiated an Internal Hosting Plan Conversion Tool.
- Created highly personalized predefines.
Business Owner
Rumah Inggris – A Creative and Youthful English Course
September 2016 to June 2021
- Evaluate, analyze, and execute the business plan.
- Conduct market research as part of the Customer Development Process.
- Supervise product creation based on market research with a Unique Value proposition.
- Conceptualized and designed creative content for Instagram, Facebook, Tiktok, and Twitter.
Fun fact:
I originally set up this website from scratch on a VPS with an NGINX web server, but later migrated it to Kinsta.
Skill
Troubleshooting
DNS Configuration
Web Hosting
WordPress
cPanel
VPS
SSH
NGINX
MySQL/MariaDB
CDN
English Proficiency
Achievements
Wrote the #StupidLittleStick song to advocate Tobacco Control and won the 3rd in Global Media Competition GGTC
Indonesia-Canada Youth Exchange Program 2017/2018
International Youth Summit 2018 in Sydney, Australia
XL Future Leaders Batch 6 Awardee